Terms & Conditions

Terms & Conditions, Ninja Hoodie

Last Updated: October 16, 2026

Welcome to Ninja Hoodie. These terms explain how orders, payments, shipping, and returns are handled when you shop at ninjahoodie.store. Please read them before placing an order.

1. Store & Contact Information

  • Store Name: Ninja Hoodie
  • Website: ninjahoodie.store
  • Email: buywishs@gmail.com
  • Phone / WhatsApp: 0343-7161055

2. Orders, Prices & Payments

  • All prices are displayed in Pakistani Rupees (PKR). Shipping charges and any applicable additional charges are shown at checkout.
  • We offer Cash on Delivery (COD). To arrange payment through Bank Transfer, Easypaisa, or JazzCash, please contact our support team.
  • Orders are subject to verification and product availability. Confirmation will be shared through SMS, WhatsApp, or email.
  • Please provide accurate contact and delivery details to avoid delays.
  • Cancellation requests must be submitted within 12 hours of placing an order and before dispatch. Once dispatched, an order cannot be cancelled through our order processing system. Please contact support for assistance.
  • Repeated refusal of confirmed COD deliveries may result in advance payment being required for future orders.

3. Product Details & Sizing

  • Please review the product description, photos, and size chart before ordering.
  • Colours may appear slightly different depending on your screen and lighting.
  • Select your size using the measurements provided, rather than relying only on your usual clothing size.
  • Lifestyle illustrations labelled as AI-generated are visual demonstrations. Refer to actual product photographs and descriptions for product details.
  • The hoodie is clothing, not protective motorcycle equipment. It does not replace a helmet or suitable protective riding gear.

4. Shipping & Delivery

  • Orders are dispatched through TCS or PostEx.
  • Estimated delivery is 2 to 5 business days after order confirmation.
  • Weekends, public holidays, weather, and courier disruptions may affect delivery times.
  • Shipping charges are displayed at checkout. Free shipping is not currently offered.
  • Tracking details will be shared after dispatch. Please contact us if your shipment is delayed or appears lost.

5. Returns & Exchanges

Please contact us within 7 days of delivery to request a return or exchange.

For standard return or size exchange requests:

  • The hoodie must be unworn, unwashed, and free from stains, odours, or customer-caused damage.
  • Original tags and packaging should be included.
  • Exchanges are subject to stock availability.
  • Please obtain return instructions before sending an item back.
  • Customers cover return shipping for a change of preference or size. If we confirm that an incorrect or defective item was supplied, we will cover reasonable return shipping costs.

6. Damaged, Incorrect or Missing Items

Contact us promptly with your order number, a description of the issue, and clear photos of the product and packaging.

We recommend recording a continuous unboxing video showing the sealed parcel, shipping label, and contents. This can help us investigate, but the absence of a video does not automatically disqualify a genuine complaint.

Items damaged through misuse or washing contrary to care instructions are not eligible for a manufacturing-defect claim. This does not affect any applicable consumer rights.

7. Refunds

We will notify you of the outcome after reviewing your return or complaint. If a refund is approved, our support team will confirm the refund amount, payment method, and expected processing time.

8. Website Content & Demo Reviews

Our original branding, descriptions, and design materials may not be copied for commercial use without permission. Third-party materials remain the property of their respective owners.

Any reviews labelled “Demo” or “Sample Reviews” are fictional portfolio content. They do not represent verified purchases or genuine customer experiences.

9. Errors & Responsibility

If we identify an error in pricing, availability, or product information that affects your order, we will contact you to explain the issue and available options.

Although courier services are provided by third parties, we will assist with delivery complaints and shipment investigations. Nothing in these terms excludes rights or responsibilities that cannot lawfully be excluded.

10. Updates to These Terms

We may update these terms when our services or policies change. The latest revision date will appear at the top of this page. Changes will not retrospectively remove rights relating to orders already accepted.

For questions or complaints, contact buywishs@gmail.com or 0343-7161055.