Return & Exchange Policy

Return & Exchange Policy, Ninja Hoodie

Last Updated: October 16, 2026

At Ninja Hoodie, we want you to feel confident about your purchase. If you receive an incorrect or defective hoodie, or need a different size, please contact us using the process below.

1. Return & Exchange Window

Submit your request within 7 days of delivery, including:

  • Your order number or proof of purchase.
  • The reason for your return or exchange.
  • Clear photographs of the product and any reported issue.
  • Your preferred replacement size, if requesting a size exchange.

Please contact us before sending any item back.

2. Product Condition

For a standard return or size exchange, the hoodie must be:

  • Unworn, except for briefly trying it on to check the fit.
  • Unwashed and unaltered.
  • Free from stains, perfume, smoke odours, and customer-caused damage.
  • Returned with its original tags and packaging.

Trying on the hoodie carefully to check its size does not automatically make it ineligible for an exchange.

3. Size Exchanges

Please check our size chart before ordering. If the fit is unsuitable, contact us within the return window.

  • Size exchanges are subject to stock availability.
  • Customers cover return and replacement delivery charges when exchanging a correctly supplied item for a different size.
  • If we sent a size different from the one you ordered, we will cover the reasonable shipping costs required to correct the mistake.
  • Any applicable charges will be confirmed before the exchange proceeds.

4. Damaged, Defective or Incorrect Items

If you receive a damaged hoodie, a manufacturing defect, or an incorrect item, please contact us promptly with photos of:

  • The affected area or incorrect product.
  • The product’s size label.
  • The parcel packaging and shipping label.

Keep the item and packaging until we provide instructions. After reviewing the issue, we will explain the available replacement or refund options.

5. Unboxing Videos

We recommend recording a clear, continuous unboxing video showing the sealed parcel, shipping label, and product inside. This can help resolve delivery-related complaints.

An unboxing video is helpful, but its absence does not automatically result in rejection. We will review other available evidence, including photographs and order records.

6. Review & Inspection

Our return process includes:

  1. Initial review: We assess your order details, photographs, and any supporting video.
  2. Return instructions: If a physical inspection is needed, we provide the return address and shipping instructions.
  3. Inspection: Returned items are normally inspected within 7 to 10 business days of receipt.
  4. Outcome: We notify you through WhatsApp or email whether your return, exchange, or refund has been approved.

Return approval for inspection does not guarantee a refund. If a request is declined, we will explain the reason.

7. Refunds

Approved refunds are processed within 7 to 14 business days after approval.

Our support team will confirm the refund amount and method. For COD purchases, we will arrange an agreed refund method with you.

Store credit may be offered as an option, but will not replace an approved monetary refund without your agreement.

8. Items Not Eligible for Standard Returns

Standard returns or exchanges may be declined for:

  • Hoodies that have been worn beyond a brief fitting check, washed, or altered.
  • Damage caused by misuse or failure to follow care instructions.
  • Items with stains, strong odours, or missing original tags.
  • Requests submitted after the stated return window.

These conditions do not exclude any applicable rights relating to defective or incorrectly supplied goods.

9. Contact Us

To request assistance, send your order number and a short description of the issue to:

Email: buywishs@gmail.com
Phone / WhatsApp: 0343-7161055
Website: ninjahoodie.store

If we need more information, we will contact you so your request can be reviewed.